On Hold Facts
Over 70% of business callers are placed on hold or transferred.
The average hold time is over 30 seconds.
70% of people who are placed on hold, if faced with silence hang up after only a few seconds.
34% of the people who hang up do not call back.
94% of advertiser's budgets are spent to induce a call and only 6% is spent to handle the call when it comes.



Why On Hold?
Educate Callers About New Products & Services
Introduce & Promote Special Offers
arrow Increase Sales
arrow Entertain Callers
arrow Sound Professional
arrow Up Sell products
Generate Traffic to Your Company's Web Site
Decrease Caller Hang ups


Did you know that customers spend an average of 30 seconds waiting on hold?

In that time you could lose a sale or even a potential customer forever. But what if you could make that time, which is usually wasted with chimes or silence, actually work for you and make you money?

Take a listen:

  Telephone Conversation without on hold messaging
  Telephone Conversation with on hold messaging

Statistics tell us that up to 70% of callers hang up after a few seconds if faced with silence whilst on hold. And there's also the chance that you could be playing your competitor's ads by playing the radio. This means a phone call to your office could actually work against you. So, what can you do?

It's easy. Give your customer what they want. You already have them on the phone so use it to your advantage. Play them your very own radio station that advertises your products and your services. Tell them how your services can benefit them and encourage them to make more enquiries. On Hold advertising is an excellent way to improve customer retention, sound more professional and increase sales, and the team at Media Sound can do all the hard work for you.

Using some of the best creative talent in the industry, we will provide you with a friendly, entertaining and professionally produced telephone on-hold messaging program. Our creative team will bring your message to life by clearly communicating what you want your customers to hear and ask more about. Your fully customised program will then be produced with the use of professional voice artists, exciting sound effects and an extensive library of licensed music styles.



We give you the flexibility to change your messages so the information heard by your customers is up to date and relevant to their needs. Each message can also be made to suit your market conditions, advertising campaigns, buying seasons, competition and more.



So, what are you waiting for? Put an end to the silence and make full use of this fantastic advertising opportunity. The team at Media Sound is ready to provide you the messages that will make you more money.
 

Create your complete on hold package